1. BruinCard is the property of UCLA, is issued by UCLA to Cardholder only, and is non-transferable.  Use of the Card may be revoked at University’s sole discretion for violation of University policies and procedures.  Faculty and staff must relinquish the card upon separation from the University.  Access privileges of Card will be deactivated when student, faculty or staff status is terminated.

2. Card must be presented upon request at the time of use to obtain services or to establish official University status.

3. Card is to be used only by the person to whom it is issued.  Only the Cardholder can present the Card for debit and other privileges.  Cards will be confiscated if presented by someone other than the Cardholder.  Departments may be issued Card for use by designated persons for UCLA Department debit privileges in accordance with University policies and procedures.

4. There is no provision for signature on the Card.  Additional identification or signature may be required for certain purposes.

Note: The following terms and conditions pertain to University financial services only.  AT&T will be responsible for all service and billing issues related to the AT&T Calling Card feature of BruinCard.

1.   There are no limitations on the number of times a Card may be used for purchases, so long as Cardholder maintains an adequate balance in Cardholder’s account, except for limited – use cards issued for special events.

2. Debit accounts may be used for purchases at locations participating in the program. 

3. So long as Cardholder maintains an adequate account balance, there are no dollar limitations on purchases, except for special programs, limited - use cards issued for special events and department cards.

RULES PERTAINING TO CARDHOLDER ACCOUNTS SHALL BE AS FOLLOWS:

1. The debit feature of the Card is optional.  Cardholder accounts will be activated upon initial deposit by Cardholder.

2. Deposits may be made by cash, check, credit card or payroll deduction.  Check deposits may be in-person, by-mail or drop box at designated locations. Checks must be made payable to UC Regents.  Credit card deposits may be in-person, by-mail, and telephone or drop box which is located in Murphy Hall.  Currency will only be accepted at the Administrative Main Cashiers Office in Murphy Hall and at University Value Transfer Stations.  Credit vouchers from the UCLA Store, ASUCLA restaurants and off-campus merchants cannot be deposited into BruinCard accounts.

3.  There will be no limit on the frequency of check, cash or credit card deposits. Payroll deposits will occur on a bi-weekly or monthly interval.

4.   Minimum payroll deductions will be $10 bi-weekly or $20 monthly.

5. Funds will be immediately available for deposits made by cash, credit card, payroll deduction, and Internet.  Deposits made by check for a one-day total of $1,000.00 or more will be subject to a hold for 3 business days before funds are made available. 

6.  Positive balances that remain on accounts for faculty, staff and student Cardholders will carry forward to the next term or year.  If a debit account is not active for six (6) months, positive balances may revert to the University.  Negative balances will be transferred to the Billing and Receivable System (BAR). Balances will remain on limited - use cards until card expiration date.   Positive balances that remain on limited - use cards that have expired will revert to the University immediately.

7.  BruinCard account balances are non-interest bearing.

8.  Accounts may be closed by Cardholder at any time by filling out a “Refund Request to Close Account” form found at the BruinCard Centers.  Balances which remain on closed accounts will be transferred to BAR for processing.  If there are charges on existing BAR accounts, they will be paid before refunds are issued.  Refunds will be issued by check or direct deposit (Bruin Direct) by the Student Accounting Office within five business days of transfer.   Closed accounts may not be reactivated for sixty (60) days.

9. There will be no cash withdrawals or refunds from active BruinCard accounts.  If payroll deduction deposits have been made in error, the BruinCard Center will initiate debit entries to Cardholder accounts to effect appropriate adjustments against the prior credit made for the same payroll deduction.

10. Returned checks will be transferred to BAR for Cardholders with insufficient funds in their debit account to cover the amount of the check.  Holds will be placed on student services consistent with the existing terms and conditions of BAR.

11. Returned checks and the $10.00 returned check fee will be reversed in the Cardholders debit account if there are sufficient funds. 

12.  Cash refunds will not be issued for returned merchandise purchased with Card; instead, Card accounts will be credited for the amount of the return.  Merchandise must be returned to the location where goods and services were purchased.

13.    Receipts will be available for goods or services purchased with Card at attended point-of-sale locations and for deposits made in-person.  Monthly account statements will be mailed to the campus address of faculty and staff upon request.  They will be mailed to the mailing address of students and all other Cardholders upon request.  Statements are also available in the BruinCard Centers.

Error Resolution

1. Errors on receipts or statements must be reported to a BruinCard Center no later than sixty (60) days after the error appears.  Errors that are reported orally must be followed by a written notification within ten (10) business days.

2.  Cardholder name, identification number, transaction description, transaction date and dollar amount must be provided when errors are reported.

3. The BruinCard Center will investigate recorded errors. The results of the investigation will ordinarily be made available within ten (10) business days of notification; however, if the University determines that more time is needed to conduct the investigation, the investigation may take up to forty-five (45) business days.

4. Errors will be corrected within 24 hours of determination by the BruinCard Center and cardholders will be notified.  If no error is found, a written explanation will be provided within three (3) business days after the close of the investigation.

5.  Copies of any documentation considered by the University during the investigation will be provided upon written request.

Lost/Stolen or Unauthorized Card Usage

1. Lost or stolen cards must be reported immediately in-person at a BruinCard Center during business hours, or by telephone at (310) 206-3199, or Internet at www.bruincard.ucla.edu at any time 24 hours a day, 7 days a week. 

2. Liability of Cardholder will not exceed $50.00 in unauthorized transfers if loss is reported within 2 calendar days (48) hours of the loss or theft.  Liability will not exceed $500.00 in unauthorized transfers if loss is reported within sixty (60) calendar days.  If notification of loss exceeds sixty (60) calendar days, the liability for unauthorized transfers is unlimited.

3. The replacement fee for lost or stolen cards is $20.00.  The fee for replacing damaged cards is $6.00.  Replacement of a card that has expired or for which there is a change of status is free; but the old card must be presented in exchange otherwise there is a $20 charge.

4.  A police report does not waive the charge of $20 when replacing a stolen card.

5. Student payment to replace a lost or stolen card is billed through BAR and payment for Faculty and Staff must be made with a check or credit card.

Other Policies

1.  If the BruinCard Center fails to complete a transfer to or from an account in accordance with this Agreement, the Center will be liable for direct and documented losses or damages that result from the error in an amount not to exceed the amount of the transfer.  The University will not be liable if through no fault of the BruinCard Center there are insufficient funds to complete a transfer, there is documented system failure or there are circumstances beyond the Card Center’s control (such as fire, flood, earthquake, civil disturbance, etc.) which prevent the transfer.

2. Information regarding Cardholder’s account will not be provided to third parties unless required by applicable laws, in compliance with court orders, or with the written permission of the Cardholder.

3.  The University will comply with all applicable laws regarding the use of information or stored images.

4. These terms and conditions are effective immediately when signed by a Cardholder and remain in effect until written notification of change is received by Cardholder from University.  Notification to Cardholder will be at least 21 calendar days prior to the effective date of the change.