4) I am a new student attending UCLA in the fall but have not received any information on how to get a BruinCard. What should I do?

5) What should I do about a lost or stolen card?

6) If I lose my card, do I lose my cash?

7)  What is the difference between a UCLA Healthcare ID Badge and a BruinCard?

8)  What do I do if my card is expired?

9)  What is the difference between ‘Food Only’ and ‘Easy Pay’?  

10)  Why didn’t my web deposit go through? Is there a way to check that my deposit transaction was processed?

11)  I’m having trouble logging on to my BruinCard online account. What can I do?

12) Where should I go if I have problems with the BruinCard?

13) What should I do if I think there is an error on my "Easy Pay" statement?

14) Can I still use my BruinCard if I have a hold on my record?

15) What are the benefits of BruinCard for faculty and staff?

Answers:

1) How do I obtain a BruinCard?

If you are a UCLA Faculty, Staff, or Student, you are eligible to receive a BruinCard.  BruinCards can be obtained at a BruinCard Center.  Valid identification must be provided.  If you are a student attending Summer Orientation, you will receive your BruinCard at Orientation and it will only be distributed to you after verifying your identification. If you are not attending Orientation, you may drop by a BruinCard Center to obtain your BruinCard.

2) Where are the BruinCard Centers located and what are the office hours?

 6) If I lose my card, do I lose my cash?

Losing your BruinCard doesn’t mean losing your cash - it is protected by a secure database and is not stored directly on your card.  However, it is important to report your card lost or stolen ASAP so we can continue to provide you with all the great functions and features you get with BruinCard  

7)  What is the difference between a UCLA Healthcare ID Badge and a BruinCard?

The new Healthcare ID Badge is an official BruinCard.  The Healthcare ID Badge works in exactly the same way as a standard BruinCard.   

8)  What do I do if my card is expired?

If your card expires, simply bring it into one of our BruinCard Centers and we will print you a new card.  There is no fee for card renewal as long as we take possession of the expired card.  If the expired card cannot be produced, then the expired card is considered a lost/stolen card and the $20 fee will apply.  Also, we can only renew BruinCards that have already expired.  Therefore, each individual needs to wait until the month the card expires until they are eligible for renewal.    

9)  What is the difference between ‘Food Only’ and ‘Easy Pay’?  

Easy Pay account allows you to make debit purchases throughout campus and Westwood Village that accept the BruinCard. Food Only account restricts usage to food purchases at on-campus restaurants only.  

10)  Why didn’t my web deposit go through? Is there a way to check that my deposit transaction was processed?

Web deposits are for a variety of reasons.    Make sure that you properly completed the web form including correct spelling, number entry, etc.  Also, do not place a dollar sign, $, in front of the amount to be deposited.  The system does not recognize this symbol and will read it as an error.  In addition, be sure that you are using an accepted credit card (e.g. Visa, Mastercard, or Discover only).  Always check your account balance to make sure that your transaction went through.  To check your balance, either log on to your BruinCard online account or call (310) 206-3199 for our automated Balance Inquiry line (available 24 hours a day, 7 days a week).  If you have checked your account balance and still believe that there is a discrepancy, please call the BruinCard Center at (310) 825-2336.  

11)  I’m having trouble logging on to my BruinCard online account. What can I do?

Make sure that you have registered for a BruinCard online account, and input all of the information correctly.  When you do so, you create your own individual password.  Make sure that when you are logging in to the system, you use your nine-digit university ID number and the password you created for your account. Forgotten passwords can be e-mailed to you at the e-mail address provided initially upon registration.  

12) Where should I go if I have problems with the BruinCard?

You may visit any BruinCard Center locations.  

13) What should I do if I think there is an error on my "Easy Pay" statement?

If you suspect an error, you must report it to a BruinCard Center no later than 60 days after the error appears. Oral notification must be followed by written notification within 10 business days. An investigation of the error will then be conducted by the BruinCard Center, and you will be notified of the results. 

14) Can I still use my BruinCard if I have a hold on my record?

Consistent with University policy regarding holds, students currently not in good standing may be denied privileges at departments that require a swipe of your BruinCard. To check your current hold status, call URSA at (310) 208-0425 or go on-line ( www.ursa.ucla.edu ). If you clear a hold on the same day that you want to use your BruinCard for services, print the Registration Status screen on URSA On-line and carry it as proof that your hold is released. New releases may not register on the BruinCard system until the following day. A hold does not prevent you from using your Easy Pay and Food accounts nor does a hold prevent access to the residence halls.

15) What are the benefits of BruinCard for faculty and staff?