4) Do I need to bring anything to Orientation to obtain my BruinCard if I did not receive it in the mail?

5) Where do I send my picture and signed BruinCard Terms & Conditions?

6) What kind of picture should I send in?

7) When is it too late to send in my photo?

8) It has been 4 weeks since I sent in my picture, how come I have not received my BruinCard?

9) I have not received any information from BruinCard yet. What should I do?  

10) I already sent my photos to Housing, do I have to send another to the BruinCard Center?

11) What is the cost of a replacement card?

12) What should I do about a lost or stolen card?

13) If I lose my card, do I lose my cash?

14) Where are all the BruinCard Centers and what are their office hours?

15) How do I activate my Easy Pay Debit feature?

16) What is the difference between a UCLA Healthcare ID Badge, Facilities Badge, and a standard BruinCard?

17) What do I do if my card is expired?

18) What is the difference between ‘Food Only’ and ‘Easy Pay’?

19) Why didn’t my web deposit go through? Is there a way to check that my deposit transaction was processed?

20) I’m having trouble logging on to my BruinCard online account. What can I do?

21) Where should I go if I have problems with the BruinCard?

22) What should I do if I think there is an error on my "Easy Pay" statement?

23) Can I still use my BruinCard if I have a hold on my record?

Answers:

1) How do I obtain a BruinCard?

If you are a registered UCLA student, you are eligible to receive a BruinCard. BruinCards can be obtained at a BruinCard Center. Valid Government issued identification must be provided. If you are a new student attending UCLA in the Fall, you will receive your BruinCard in the mail approximately 2 weeks before your Orientation session. If you are not attending Orientation, you may drop by a BruinCard Center in September to obtain your BruinCard.
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2) I have mailed in my photo, will be attending Orientation soon, but have not received my BruinCard in the mail. What should I do?

12) What should I do about a lost or stolen card?

IF YOU HAVE LOST YOUR BRUINCARD- CLICK ON THE LOST/STOLEN CARD LINK ON THIS PAGE TO SUSPEND THE USE OF YOUR CARD AS SOON AS POSSIBLE.

In order to obtain a replacement BruinCard, simply stop by a BruinCard Center. Fill out a Card Action Report and a new card will be printed for you in about five minutes. If your card is lost/stolen, there is a $21 replacement fee. If your card is damaged (and the damaged card is present), there is a $6 replacement fee. If your card has expired, your replacement is free (assuming the expired card is presented at the time).  

13) If I lose my card, do I lose my cash?

Losing your BruinCard doesn’t mean losing your cash - it is protected by a secure database and is not stored directly on your card. However, it is important to report your card lost or stolen ASAP so we can continue to provide you with all the great functions and features you get with BruinCard.  

14) Where are all the BruinCard Centers and what are their office hours?

We are located at:

·        123 Kerckhoff Hall (Mon-Fri 9–4)

       Los Angeles, CA 90095-1669

·       150A Sproul Hall (Mon-Fri 9–4)

·         Remittance Processing Center, 10920 Wilshire Blvd. Suite 107 (Mon-Fri 9–4)

·         Medical Center Student and Staff ONLY, Photo ID Office, NPI Bldg room B8-153 (Mon-Thurs 8:30-11:30 and 1-4; Fri 8:30-11:30)

15) How do I activate my Easy Pay Debit feature?

16) What is the difference between a UCLA Healthcare ID Badge, Facilities Badge, and a standard BruinCard?

The new Healthcare ID and Facilities Badge are official BruinCard. These two badges work in exactly the same way as a standard BruinCard.  

17) What do I do if my card is expired?

If there is an expiration date on your Bruincard and it has expired, simply bring it into one of our BruinCard Centers and we will print you a new card. There is no fee for card renewal as long as we take possession of the expired card. If the expired card cannot be produced, then the expired card is considered a lost/stolen card and the $21 fee will apply.  

18) What is the difference between ‘Food Only’ and ‘Easy Pay’?

Easy Pay account allows you to make debit purchases throughout campus and Westwood Village that accept the BruinCard. Food Only account restricts usage to food purchases at on-campus restaurants only.  

19) Why didn’t my web deposit go through? Is there a way to check that my deposit transaction was processed?

Always check your account balance to make sure that your transaction went through. To check your balance, log on to your BruinCard online account (available 24 hours a day, 7 days a week). If you have checked your account balance and still believe that there is a discrepancy, please call the BruinCard Center at (310) 825-2336.  

20) I’m having trouble logging on to my BruinCard online account. What can I do?

Make sure that you have registered for a BruinCard online account, and input all of the information correctly. When you do so, you create your own individual password. Make sure that when you are logging in to the system, you use your nine-digit university ID number and the password you created for your account. Forgotten passwords can be e-mailed to you at the e-mail address provided initially upon registration.  

21) Where should I go if I have problems with the BruinCard?

You may visit any BruinCard Center locations.  

22) What should I do if I think there is an error on my "Easy Pay" statement?

If you suspect an error, you must report it to a BruinCard Center no later than 60 days after the error appears. Oral notification must be followed by written notification within 10 business days. An investigation of the error will then be conducted by the BruinCard Center, and you will be notified of the results.  

23) Can I still use my BruinCard if I have a hold on my record?

Consistent with University policy regarding holds, students currently not in good standing may be denied privileges at departments that require a swipe of your BruinCard. To check your current hold status, go on-line ( www.ursa.ucla.edu ). If you clear a hold on the same day that you want to use your BruinCard for services, print the Registration Status screen on URSA On-line and carry it as proof that your hold is released. New releases may not register on the BruinCard system until the following day. A hold does not prevent you from using your Easy Pay and Food accounts nor does a hold prevent access to the residence halls.